If you wish to return/exchange an item bought online for delivery, credit notes/exchanges are granted providing the item/s is returned in its original condition within 14 days of receipt.

Please note we cannot accept returns/exchanges if they are worn, damaged or stained – if they are returned in this state then they will be sent back to you. Please email us if a refund/exchange is needed:

Please send the parcel back using recorded delivery so you can track your order, we do not cover your shipping costs for the return of the item/s, and the item/s is your responsibility until it reaches us. Please email us at shop@leelouisechester for the return address to send to.

Non Refundable Items

We do not refund/exchange:

  • Sale Items (this includes items bought on promotion deals)
  • Any items that are worn, damaged or stained.

We also do not credit/exchange bespoke items as due to small/one off quantities they are high demand pieces.

For any enquiries please feel free to contact us.

Telephone: 01244 317039